A 1-million-dollar backlog of support emails would mean...
80$ an hour of salary + advantage boosted to 120$ because of overtime (4 hours a day at 1.5x)
60-hour week = 7,200$ a week
If I remember right, they have 6 people working support = 43,200$ a week for the team
1,000,000 / 43,200 = 23 weeks
Meaning that some people would have to wait half a year for an answer.
That does not count any currently incoming emails or normal support emails not related to the current crisis.