That was an absolutely terrible fucking article. The first swing was from Paul, and it's plain as day. I first quote Dave, who begins his (justified) complaint after asking when his product would arrive and being told it would not arrive on time:
To: Ocean Marketing
Dec 26, 2011, at 9:47 AM
I noticed the updated info on the webpage, and I donít understand why there is absolutely no benefit given to those like me who have already ordered, and paid their money. Youíve had my money interest free for nearly two months, yet now ANY new order will get $10 offÖ.meaning I should just cancel my order for 2 controllers, get my money back, then re-order.
My other questions is regarding item compatibility. Ocean Marketing seems to be involved with the Xtendplay controller holder, so I was wondering if the Avenger N-Controller can be used in conjunction with the Xtendplay (for both Xbox and PS3)? Thanks
It's a reasonable complaint. He pre-ordered in advance, yet isn't getting the product on time, and now anyone else that orders will get the item at the same time, except they get it $10 cheaper
. Paul then responds with snark:
From: Ocean Marketing
Dec 26, 2011 10:14 AM
Yes it can be used with xtend play if you remove the stand and no one is allowed to cancel and re order if we catch anyone doing it we will simply just cancel your order all together and you can buy it retail somewhere else.
Things happen in manufacturing if your unhappy you have 7 days from the day your item ships for a refund. You placed a pre order just like any software title the gets a date moved due to the tweaks and bugs not being worked out and GameStop or any other place holds your cash and im sure you donít complain to activision or epic games so put on your big boy hat and wait it out like everyone else. The benefit is a token of our appreaciation for everyone no one is special including you or any first time buyer . Feel free to cancel we need the units were back ordered 11,000 units so your 2 will be gone fast. Maybe Iíll put them on eBay for 150.00 myself. Have a good day Dan.
THAT was the first punch that initiated the shitstorm that ensued. Telling a customer that you'll just throw their product on eBay certainly isn't how I'd handle the situation. Then there's this bit from Paul during an interview:
ďI didnít know who that guy at Penny Arcade was,Ē he admitted. ďIf I had known, I wouldhave treated the situation a little better. PAX is a great show. What he does is what Iíve been idlolizing since I was a kid. Itís admirable heís put that together. He has a lot of connections, ones I want too.Ē
This simple paragraph perfectly encapsulates how this man just doesn't get it. Who that guy at Penny Arcade is doesn't matter. At all.