Oh, I remember Justin.tv. It sucked. Good riddance.
Also, I'll admit that Jim's shtick is that he's a consumer advocate, but, well...that's kind of a really good thing, if you ask me. I'm honestly tired of people making excuses for companies, especially when they do things that aren't exactly consumer-friendly. Sure, Jim could be giving more of the other side of the coin, but I think the PR groups will do plenty of that already - seriously, damage control is a big part of their job, so why should someone else do their job for them?
Still, I'm sure that he's said stupid stuff and I highly suggest never taking anybody at face value, let alone a talking head like Sterling. I'm sure you know that already, though. :P Also, I really can't stand his other shtick where he's all "full of himself", especially since it never seems to mesh with the rest of the video from what I've seen.