iPod trouble

[Degolas]

I've recently got an iPod (for Christmas), and I'm having a bit of trouble with it. I don't know exactly what model it is, it's a fairly new 120GB one.

Anyway, it skips tracks. A lot. I'll be listening to a song, and it'll just skip to the next one completely at random. I've got it on hold, and as far as I can tell it isn't because of that not working properly. So I think it's an issue with the player itself.

This is really annoying for me. I have songs on my iPod that are an hour long, so having it skip in the middle of that is really irritating.

I've tried to contact Apple, but I can't for the life of me work out how to contact them through their website. Anyone have any ideas?

[ShadowLaguna]

It could possibly be one of those iPods that shuffles when you shake it. That's the case with my 8GB 4G Nano.